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Paper Title : E-Government System for Park Use Permission Services with a CRM Approach at the Tangerang City Government

ISSN : 2395-1303
Year of Publication : 2022
10.5281/zenodo.6449838

Authors: Imam Halim Mursyidin, Dede Irawan, Doni Prasetyo

         


Abstract
The Department of Culture and Tourism, Park and Decoration of the City of Tangerang is a Regional Apparatus Organization that focuses on service to the citizens in terms of Park and decoration in the City of Tangerang. The Department of Culture and Tourism is required to provide maximum service to the citizens. However, in reality, there are still some services that have not been running optimally, one of which is the permission service for the use of parks and green lanes. Existing services still use convoluted procedures because they have not used technology optimally. Therefore, the author conducted research to solve this problem. The results that the authors get is the design of an e-Government system with the concept of a Customer Touching System so that people can do permission administration online. With this system, the process of providing technical recommendations from The Department of Culture and Tourism will take less time. In addition, there are problems with park management. Starting from the cleanliness of the park that is not maintained, the facilities are inadequate. Therefore, with a Customer Relationship Management approach, it is hoped that it can help park management to fix parks in Tangerang City.

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Keywords
-Customer Relationship Management, e-Government, Park.